Last modified on Sept 16, 2022.
What Personal Information do we collect? How do we use it?
During the course of a transaction or email-based interaction with Steve Jackson Games, you may be asked to submit several pieces of Personal Information, including full name, address, phone number, email address, credit card number, and expiration date. This information is solicited solely for the purposes of facilitating and communicating with you about that specific transaction or email topic. You don’t have to provide us with Personal Information to access our websites, but some website features may not be available to you if you choose not to provide us with Personal Information. We will use that information for as long as required to complete the transaction or address the topic of your communication with us, unless laws or regulations mandate a longer period of time. Some common activities that might have us request or collect information from you on a voluntary basis include the following:
- You create an account on our forums or on Warehouse 23.
- You make a purchase on Warehouse 23.
- You send us an email with a question or concern.
- You enter a shipping or billing address when making a purchase on Warehouse 23.
- You sign up for a mailing list on our sites.
- For Warehouse 23, the transaction is a single order.
- For subscriptions, the transaction is for the duration of the subscription.
- For forums, the information gathered does not have a transaction limitation, and that information is used only to allow you to continue to access the website forums.
- For emails, we will remain in contact with you for the duration of the discussion about the topic you emailed us about.
Credit Cards and PayPal
At Warehouse 23, we use an automated, “blind” credit card processing system; we do not ever see your full credit card number or the expiration date. You will have the option to store your credit card information when you create an account.
Email Addresses and Warehouse 23
Email addresses, along with first and last name, are kept on file in order to notify customers when updated versions of purchased products become available.
Message Boards, Mailing Lists, and Forums
As part of our efforts to prevent fraudulent transactions, we log your IP address when you place an order. If we determine that a transaction is fraudulent, we will report it to the appropriate authorities.
External Links and External Sites
Children and COPPA Compliance
What rights do California residents have?
According to California Civil Code Section 1798.83, users of our websites who are residents of California can request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. If you have questions about how your information has been shared, please contact us:
P.O. Box 18957
Austin, TX 78760
What rights do EU citizens have?
EU citizens have the right to access, change, and erase their personal information. They may request that their stored personal information be provided to them, or be removed from our systems.
We may collect your personal information with your consent, which can be revoked. We also may collect your personal information for our legitimate interests, including improving the presentation, operation, and experience of our services, evaluating and updating our technical infrastructure, and monitoring and improving the security of our sites. We may also collect personal information for the purpose of processing payments and delivering products to you.
If you wish to change your personal information, you may do so from within your Account settings in Warehouse 23, from within your User Settings on the forums, from the Preferences link in our marketing mailing lists, or by contacting us at firstname.lastname@example.org. If you wish to request that your stored personal information be provided to you or removed from our systems, please contact email@example.com. (Please bear in mind that we are a small company with diverse systems and limited resources. This will be a manual process that will take some time.)